Terms of Service

Effective date: September 22, 2026

This English version is provided for convenience. If there is any conflict between the English and Korean versions, the Korean version prevails.

Article 1 (Purpose)

These Terms set out the rights, obligations and responsibilities between amuse (the "Company") and customers in connection with the automation development and operation services and related services the Company provides under the name SmartLink (the "Services").

Article 2 (Definitions)

  1. "Services" means workflow automation design and development, AI-powered automation, system integration, cloud build and operations, maintenance, related consultation, and the website (smartlink.ai.kr) provided by the Company.
  2. "Customer" means any individual or legal entity that uses or intends to use the Services under these Terms.
  3. "Individual Agreement" means a separate agreement between the Company and a Customer that sets the scope, schedule and fees of specific Services, including quotes, proposals, contracts and agreements made by email.
  4. "Deliverables" means software, configurations, documents and other materials the Company creates and delivers to the Customer in the course of providing the Services.

Article 3 (Effect and Amendment)

  1. These Terms take effect when posted on the website.
  2. The Company may amend these Terms to the extent permitted by law. The effective date and reason for any amendment will be posted on the website 7 days before it takes effect (30 days for changes unfavourable to Customers).
  3. If these Terms conflict with an Individual Agreement, the Individual Agreement prevails.

Article 4 (Scope of Services)

The Services include the following. The specific scope is set in each Individual Agreement.

  1. Workflow analysis and automation design and development
  2. Automation using AI models, such as classification, summarisation and information extraction
  3. Integration development between external services and databases
  4. Cloud infrastructure build, deployment, monitoring and maintenance
  5. Other related services determined by the Company

Article 5 (Formation of Contract)

  1. A service contract is formed when a Customer makes an inquiry or request and agrees to the quote or proposal presented by the Company.
  2. The Company may decline a request that violates the law, is technically infeasible, or falls outside the Company's scope of business.

Article 6 (Provision and Changes)

  1. The Company provides the Services according to the scope and schedule set in the Individual Agreement.
  2. Any change to scope or schedule is agreed between the Company and the Customer, and fees and schedule may be adjusted accordingly.
  3. The Company is not responsible for delays caused by the Customer's late provision of materials, account access or decisions.

Article 7 (Customer Obligations)

  1. The Customer must provide accurate materials and information needed to deliver the Services.
  2. The Customer must hold lawful rights to use the systems and data to be automated, and must not request work that infringes third-party rights.
  3. The Customer must keep access credentials and accounts provided by the Company secure.
  4. The Customer must not use the Services for unlawful purposes or purposes contrary to public order.

Article 8 (Company Obligations)

  1. The Company complies with applicable law and these Terms and provides the contracted Services in good faith.
  2. The Company takes reasonable security measures to protect Customer information obtained while providing the Services.
  3. The Company endeavours to handle Customer inquiries and complaints promptly.

Article 9 (Fees and Payment)

  1. Fees, payment timing and payment methods are set in the Individual Agreement.
  2. Unless otherwise agreed, costs paid to third parties, such as cloud usage fees and external API fees, are borne by the Customer.
  3. If the Customer fails to pay on time, the Company may temporarily suspend the Services.

Article 10 (Intellectual Property)

  1. Rights to Deliverables are set in the Individual Agreement. Unless otherwise agreed, the right to use the Deliverables is granted to the Customer once all fees have been paid.
  2. Rights to tools, libraries and know-how that the Company owned before providing the Services or uses across multiple projects remain with the Company. The Customer may use them to the extent necessary to use the Deliverables.
  3. Open-source software included in the Deliverables is subject to its respective license terms.

Article 11 (Confidentiality)

The Company and the Customer will not disclose to third parties, or use for purposes other than the contract, any trade secrets or technical information of the other party learned in the course of the Services without that party's consent. This obligation survives termination of the contract, except where disclosure is required by law.

Article 12 (Personal Information)

The Company collects only the minimum personal information needed to respond to inquiries and provide the Services (such as name, email address, phone number and company name) and processes it securely in accordance with the Personal Information Protection Act of Korea and other applicable laws. For details, see the Privacy Policy.

Article 13 (Suspension of Service)

  1. The Company may temporarily suspend the Services for equipment maintenance or replacement, failures, natural disasters, or outages of third-party services such as cloud providers.
  2. The Company will notify Customers of planned suspensions in advance where possible.

Article 14 (Termination)

  1. Either party may terminate the contract if the other party materially breaches its obligations and fails to cure the breach within a reasonable period after being asked to do so.
  2. Upon termination, fees for work performed up to the termination date are settled according to the Individual Agreement.

Article 15 (Disclaimers)

  1. The Company is not liable for failure to provide the Services due to force majeure, such as natural disasters.
  2. The Company is not liable for problems caused by the Customer's fault or by errors in materials provided by the Customer.
  3. Results produced by AI models are probabilistic and are not guaranteed to be accurate at all times; important decisions require the Customer's review.
  4. The Company is not liable for problems caused by outages or policy changes of external services chosen by the Customer.

Article 16 (Liability)

If the Company or the Customer breaches these Terms or an Individual Agreement and causes damage to the other party, it shall compensate for that damage. Except in cases of the Company's wilful misconduct or gross negligence, the Company's liability is limited to the fees paid by the Customer to the Company under the relevant Individual Agreement.

Article 17 (Disputes and Jurisdiction)

  1. The Company and the Customer will first try to resolve any dispute through good-faith consultation.
  2. Any lawsuit concerning a dispute not resolved by consultation shall be filed with the competent court under the Civil Procedure Act of Korea.
  3. These Terms are governed by and construed in accordance with the laws of the Republic of Korea.

Addendum

These Terms take effect on September 22, 2026.

Questions about these Terms: contact@smartlink.ai.kr